Total Quality Management (TQM) is a method for an organization to effectively implement quality-enhancing strategies into their functional systems, as well as their managerial departments, in order to maintain continuous improvements of quality for all products and services.
This implementation of quality improvement initiatives can be facilitated not only by mathematical processes and models but organizational consistency and excellence. Total Quality Management incorporates the features like products that meet customers’ needs, and control of processes to ensure their ability to meet design requirements and quality improvements for the continued enhancement of quality.
The relevance of Total Quality Management (TQM) to business is world-class productivity. Basically, the essence of TQM is value addition. A business unit draws on its resources and adds value in order to create an output that delivers customer delight.
TQM's perspective of productivity recognizes both the qualitative and quantitative aspects of the relationship between inputs and outputs. It recognizes the qualitative aspects. of input other than considering the organization as a mechanical system transforming inputs into outputs. It considers creative talent as well s the motivation with which people engage themselves in the creation of the final output.
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